Frequently Asked Questions

When do I pay?

Only after your maid has arrived at your property and you've confirmed it. There is no payment button anywhere before that point - it's enforced by the platform, not just hidden in the interface.

How are maids verified?

Every maid submits a CV, at least two references, and identity and address verification documents. Our team reviews all of it before a profile goes live - an unverified maid cannot appear in search or receive bookings.

Which cities do you serve?

Cape Town and Johannesburg at launch. The platform is built so more South African cities can be added without a rebuild.

What if my maid doesn't arrive?

Report it from your dashboard. Payment stays locked, and it's flagged to our team as a no-show for investigation.

What payment methods do you accept?

EFT is available now, with card and other options planned as we grow.

Can I book the same maid again?

Yes - you can request the same maid for future bookings from their profile.

How do I become a maid on the platform?

Apply through Become a Maid: create an account, complete your profile, upload your CV and documents, and provide two references. Our team reviews every application before approval.

What does Virtuous Maids charge?

The platform takes a commission on completed bookings; the amount you pay as a client is shown before you request a booking.